Maybury Surgery
UU
Urs U. 3 years ago • From Google
Bad
I visited the clinic seeking a prescription but was denied without an appointment. Despite being physically present, reception refused to schedule me unless I used their online system. They showed no empathy or understanding, even though they already had my details. I cannot comprehend how a medical facility can refuse to make an appointment in person. I also attempted to book an appointment by phone, but was again rejected. What about elderly patients without internet access? What if I urgently needed medical attention today? I explained I simply needed a routine prescription, as recommended by the hospital after my previous treatment. Additionally, I'm still waiting on test results from months ago. In the past, they've also forced me to travel far to collect prescriptions, despite having a nearby pharmacy, simply due to rigid policies. Shouldn't a GP consider patient convenience and preferred pharmacy location? Regarding previous complaints, I've received no responses and don't expect one now, but hope these recurring issues will be addressed. Repeatedly, my family has been inconvenienced by appointment mix-ups, requiring us to take time off work or school unnecessarily. Today, my partner waited hours due to another scheduling error. Booking urgent appointments is extremely difficult, and phone communication is challenging. While Dr. Khan is an excellent, attentive physician (5/5), the overall system has significantly deteriorated in the past six months. Despite friendly reception staff who seem inadequately trained, communication with hospitals remains poor, leading to referral and waiting time mistakes. One year ago, I would have rated this practice 4-5 stars. Now, I'm seriously considering changing healthcare providers due to ongoing disappointments.
Stacey K.