SA

Salma A. 3 years ago • From Google

Rating

Bad

Frustrating medical practice with terrible appointment system

I've been attempting to schedule an appointment for my 10-year-old for months, and it's impractical to call every morning at 8 am. By 8:20-8:30, they're always fully booked and extremely busy. Other registered patients have shared similar frustrations, making me wonder who actually gets these daily appointments. Today, I finally got through, but by 8:20 the receptionist said they were fully booked again. I emphasized the importance, mentioning my child hasn't been seen in ages, so she agreed to squeeze in an urgent slot. Unfortunately, after being occupied all morning, I briefly used the bathroom, and that's precisely when the doctor called. Within 3-4 minutes of missing the call, I rang back and explained the situation to the receptionist. She coldly stated she couldn't guarantee a callback since I'd missed my turn. When I tried explaining, she sternly told me I'm "supposed to take your phone everywhere," even suggesting I should have it with me in the bathroom. 😯 Seriously? My husband overheard and became furious, yelling at the staff. The doctor eventually called back, but this experience is typical of their poor service. I strongly recommend avoiding this practice - I'm definitely changing healthcare providers soon.

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