GV

Garvita V. one year ago • From Google

Rating

Bad

Frustrating medical practice with terrible appointment system

I've been trying to schedule an appointment by calling 2-3 times, but every time they tell me to call back in the morning. When I call between 9-9:30 am, they still insist I should call at 8 am. There's no clear appointment system at this GP, and having lived in London, I've never encountered such confusing practices. I'm frustrated that they're not providing appointments for urgent needs, and the receptionist was extremely unhelpful. As if that wasn't bad enough, they're pushing me towards an e-consultation, which is ridiculous - how can anyone effectively explain their medical concerns over a phone call? It's simply not feasible.

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