AC

Ascot C. 7 years ago • From Google

Rating

Bad

Frustrating medical practice with terrible booking system

Securing an appointment is incredibly challenging. Phone lines are perpetually congested. Administrative personnel consistently require prompting to follow up on tasks. Referral management appears to be problematic, with multiple patients experiencing similar issues. Their appointment booking system is utterly impractical. Daily slots are technically available, but patients must frantically telephone precisely at 8 am to potentially secure a spot. This approach completely disrupts personal scheduling, as appointment times remain unpredictable. Frequently, all slots vanish before patients can connect. The system eliminates patient preferences regarding doctor selection, branch location, and even appointment likelihood. Inconvenient timing offers no flexibility. Despite claims of reserving 30% of appointments for emergencies, this appears entirely fictitious - slots are simply awarded to whoever manages to telephone first, regardless of medical urgency. The waiting area is chaotic, with unsupervised children creating significant disruption. Such an environment seems inappropriate, particularly surrounding patients awaiting medical attention. Collectively, the service is utterly unacceptable. Should alternative options exist, I strongly advise exploring different medical practices.

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