Lower Broughton Health Centre
Abbey G. 7 years ago • From Google
Bad
Frustrating medical practice with terrible communication
I've been a patient at this medical practice for around three years, and while things initially seemed fine, I've grown increasingly frustrated with their communication and customer service. The phone system is consistently problematic - staff frequently put calls on hold and disconnect, and navigating their menu options is challenging just to reach a live person. When I submit medical requests, whether for minor health issues or treatments, they promise to call back or have me call the next day, but there's always an excuse. The doctor is perpetually "doing paperwork" or needs more time, forcing me to persistently follow up. In one instance, I waited three days just to get a response about a rash cream prescription. Their scheduling is equally inefficient - requesting something on Monday results in being told to come in Thursday or Friday, which means 4-5 days of waiting and chasing them for information. This pattern is frustratingly consistent across all my interactions. The reception staff are unprofessional and dismissive, often chatting among themselves while patients wait. Aside from Sally, the team seems completely disinterested in patient care. What's most distressing is their complete disregard for my mental health. Despite knowing I struggle with severe anxiety and have experienced suicidal thoughts, they remain callous and insensitive. I've attempted to discuss my concerns with management multiple times, yet their rudeness continues. On several occasions, they've been so belittling during phone calls that I've explicitly shared my mental state, only to be met with further dismissal - they've even hung up on me, leaving me in tears.
Welcoming staff made scheduling a breeze, and the physician was knowledgeable, approachable, and provided excellent guidance during the consultation.
Lower Broughton Health Centre
Alan R.
This medical facility urgently requires a complete overhaul of its front desk personnel. The customer service at reception was thoroughly unsatisfactory.
Lower Broughton Health Centre
Ben W.
Obtaining repeat prescriptions at this practice is a frustrating ordeal. You're forced to compete for early morning slots, desperately trying to secure an 8AM appointment and praying you won't..
Lower Broughton Health Centre
Den B.
Completely fed up with this medical practice. I've been a patient here for an extended period, and I'm ready to find a new healthcare provider. Dr. Clark is excellent, but the rest of the staff..
Lower Broughton Health Centre
Abbey G.
I've been a patient at this medical practice for around three years, and while things initially seemed fine, I've grown increasingly frustrated with their communication and customer service. The..
Lower Broughton Health Centre
Patrick C.
I completely concur with the critical assessments of this medical practice, having been their patient since 2001. The physicians appear fundamentally unable to diagnose conditions correctly, which..
Lower Broughton Health Centre
Les0529 L.
I've been a patient at this medical practice for over a decade, and during the time Dr. Bush was there, the care was exceptional. However, since his departures, the quality has steadily declined.
Lower Broughton Health Centre
kathryn k.
Scheduling an appointment is impossible - their phone lines disconnect you with claims of no availability, especially early in the morning. What used to be an excellent service has dramatically..
Lower Broughton Health Centre
steven k.
Compact and pleasant healthcare facility 👌
Lower Broughton Health Centre
Julie W.
It's truly disheartening to see how far this previously excellent medical practice has fallen! The days of convenient same-day scheduling and physicians making house calls are long gone. They should..
Lower Broughton Health Centre
Alina N.
The reception team was completely incompetent. When I went to register myself and my family at this GP, I spoke with a staff member who handed me some forms. I completed them and returned them, and..
Lower Broughton Health Centre
Amir D.
The staff consistently provides a pleasant interaction, maintaining a friendly and welcoming demeanor throughout our encounters.
Lower Broughton Health Centre
Christine D.
The practice has gone downhill since Dr Sultan's retirement. I've been struggling with the new GP about my medication for days. The reception team is unhelpful, and it's nearly impossible to reach..
Lower Broughton Health Centre
Simge V.
Be prepared for an excruciatingly long wait, with at least a 2-hour queue just to reach a receptionist - getting through to someone feels virtually impossible. Even if you manage to connect with a..
Lower Broughton Health Centre
David H.
I had been a patient at this medical practice (with Dr. Jeet) for nearly a decade before ultimately deciding to sever ties due to their consistently poor service. The front desk personnel have..
Lower Broughton Health Centre
Lindsay H.
I've never encountered a medical practice quite like this one. The facility is rundown and decrepit, and the locum doctor, Dr. Chaudry, showed zero interest in my health concerns. He made no attempt..
Lower Broughton Health Centre
Madora B.
Over the years, my general practitioner has been quite good, but the reception area is a significant drawback. Attempting to call the office can be incredibly frustrating, as they rarely answer the..
Lower Broughton Health Centre
Violeta L.
Frankly, this GP surgery in Manchester is the absolute worst I've encountered, and I've seen my share. Only one receptionist stands out as genuinely helpful, but catching her is purely a matter of..
Lower Broughton Health Centre
Brandon G.
I've been a patient at this medical practice for two years, struggling with serious health issues, and every single time I contact them, they resort to a phone consultation and blame COVID as a..
Lower Broughton Health Centre
Ms. N.
A sincere plea to everyone: steer clear of registering with this general practitioner. Without doubt, this is the most appalling medical service I've experienced in Manchester. The front desk staff..
Lower Broughton Health Centre
Luke E.