Priory Medical Centre
JG
John G. 10 months ago • From Google
Bad
Over recent years, I've had valid reasons to discuss concerns with the practice manager regarding discourteous reception staff, an impolite paramedic, and their problematic booking system. Last week, Dr Martin prescribed medication over the phone and advised me to follow up if the condition persisted. Two weeks later, I attempted to secure a face-to-face appointment at 8:30 AM, being first in the queue. However, it appears that online bookings are prioritized over telephone reservations. By 3:43 in the afternoon, I've received no communication from the practice. Upon calling back to confirm my appointment status, I explained my unavailability for the following day due to a family visit. I'm experiencing significant pain, as previously discussed, which severely limits my mobility and prevents me from driving a manual vehicle. While I'm unsure if my situation qualifies as urgent, from a patient's perspective, these limitations are significantly disrupting my daily life. Another frustrating incident involved booking a blood test. After receiving a link and selecting the third nurse and an 8:30 slot, I arrived a week and a half later, only to be informed that the booking was unsuccessful. I've heard from multiple sources that their app is unreliable for scheduling appointments, so why would patients prefer this method over traditional phone booking? They urgently need to resolve these systemic issues before imposing restrictions and penalties on patients. I'm prepared to schedule another meeting with the practice manager or director to thoroughly articulate my ongoing concerns.
Sara L.