MI

Makenzie I. 4 years ago • From Google

Rating

Bad

Frustrating medical practice with terrible customer service

I'm fully aware that your medical practice is hectic, but the repetitive 8 AM phone routine claiming no available appointments except emergencies is frustrating. Your receptionists seem to believe they can arbitrarily determine what constitutes an emergency, despite lacking medical training. I attempted to schedule an advance appointment, only to be told that's not possible. This contradicts the letter you sent instructing me to book a doctor consultation regarding my prescribed medications. These medications are critical - depression tablets, asthma inhalers, steroid creams for severe skin conditions - and without a doctor's consultation, I cannot continue receiving them. Not everyone has the luxury of being available at 8 AM every morning, as some of us must work to earn a living, just like your staff. The service is absolutely unacceptable, and I will definitely be seeking healthcare elsewhere!!!

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