Chelmer Medical Partnership (Humber Road Surgery)
Colin P. one year ago • From Google
Bad
Frustrating medical scheduling nightmare with zero help
Attempted to schedule a same-day appointment but encountered immediate obstacles. Called and was informed no slots were available, instructed to try again the following morning. When I called at 8 AM, I was 6th in line and requested a callback. Upon receiving the call, there was an awkward minute of silence before the line disconnected. Redialing, I found myself 19th in the queue. Eventually connecting, I was frustrated to learn they couldn't book the appointment directly and would supposedly send a booking link - which, to this day, has not arrived.
I'm repeatedly failing to secure a consultation despite submitting the triage questionnaire multiple times. Whenever I receive a booking link, there are zero time slots open. Their guidance suggests..
Chelmer Medical Partnership (Humber Road Surgery)
Jacquie L.
The employees consistently demonstrate a welcoming demeanor and handle tasks with impressive professionalism and speed.
Chelmer Medical Partnership (Humber Road Surgery)
Kate S.
My physician recommended a medication that I later discovered was contraindicated for me, and I had already been taking it for a week. Additionally, she dismissed previous medical advice from other..
Chelmer Medical Partnership (Humber Road Surgery)
Audhdgamerdad A.
This medical practice was once a beacon of quality healthcare with compassionate physicians, but the recent leadership change has transformed it into an absolute disaster. The new doctors are..
Chelmer Medical Partnership (Humber Road Surgery)
Maxine M.
Since becoming patients at Humber Road, we've been thoroughly impressed by the exceptional care and service. The staff, from receptionists to nurses and doctors, have consistently demonstrated..
Chelmer Medical Partnership (Humber Road Surgery)
Jo S.
I've enjoyed my time with Humber Road Surgery ever since being automatically transferred after Sunrise Avenue's closure. However, the recent merger into Chelmer Medical Partnership has drastically..
Chelmer Medical Partnership (Humber Road Surgery)
Stuart F.
These two medical facilities, along with Tennyson Road surgery, are commendable Parkside needs to recognize how they've failed these locations The front desk staff display disrespectful behavior,..
Chelmer Medical Partnership (Humber Road Surgery)
Colin P.
Attempted to schedule a same-day appointment but encountered immediate obstacles. Called and was informed no slots were available, instructed to try again the following morning. When I called at 8..
Chelmer Medical Partnership (Humber Road Surgery)
gillian p.
Mr Leslie Pegram provides exceptional appointment scheduling. I rang up early Monday morning on September 5th and was able to secure a doctor's consultation by 9:30am. The responsiveness is truly..
Chelmer Medical Partnership (Humber Road Surgery)
Joe C.
Contacting customer support is a nightmare - phone lines are perpetually jammed, and when you submit a request through their mobile app, they consistently claim they're unable to assist, forcing you..
Chelmer Medical Partnership (Humber Road Surgery)
Miranda O.
Exceptional surgical experience! Wonderful medical team from doctors to nurses and front desk personnel - Dr. McGregor is an outstanding physician. 👌
Chelmer Medical Partnership (Humber Road Surgery)
R B.
Securing a medical consultation has become incredibly challenging since Chelmer medical partnership took over. Patients are frequently redirected to alternative clinics away from their registered..
Chelmer Medical Partnership (Humber Road Surgery)
Rob R.
My long-standing experience with this medical practice has been nothing short of excellent, and I couldn't be more satisfied with the care I've received.
Chelmer Medical Partnership (Humber Road Surgery)
Nev C.
Humber Road Surgery is located in a residential area with practically no parking facilities for patients and extremely limited street parking. What was once a bustling and efficient medical practice..
Chelmer Medical Partnership (Humber Road Surgery)
Elena K.
Dr. Sarah Taylor is exceptional, and the front desk staff were incredibly supportive as well. This was undoubtedly the most positive interaction I've ever had with the National Health Service.
Chelmer Medical Partnership (Humber Road Surgery)
David H.
A service reminiscent of a developing nation's infrastructure. Securing a reservation is an exercise in futility. Morning phone calls land you at 32nd in line, while online attempts reveal a..
Chelmer Medical Partnership (Humber Road Surgery)
Zenarella Z.
Throughout my six-year journey as a patient at Humber Road, I've consistently been impressed by the exceptional care from every staff member. The doctors, nurses, and reception team have..
Chelmer Medical Partnership (Humber Road Surgery)
Diane M.
Exceptional, attentive, and forward-thinking customer support. The front desk staff consistently demonstrate remarkable courtesy and go above and beyond to assist.
Chelmer Medical Partnership (Humber Road Surgery)
Georgel I.
The receptionist's behavior was incredibly unprofessional, shouting at me when I attempted to explain the online booking system's malfunction before 8pm. She completely ignored my concerns and..
Chelmer Medical Partnership (Humber Road Surgery)
Marilyn L.
I've been a patient at this medical practice, previously known as Sunrise Avenue, for more than two decades without any issues. Recently, however, reaching them has become incredibly challenging. On..
Chelmer Medical Partnership (Humber Road Surgery)
Maysheela O.