JR

John R. 6 years ago • From Google

Rating

Bad

Frustrating medical service with poor communication

I'm thoroughly frustrated with the service I encountered today. The receptionist provided me with an incorrect appointment time over the phone - 4:10pm instead of 2pm (a very precise time), which I distinctly remember recording, so I'm certain I wasn't mistaken. This error originated from Park Surgery, and when I raised the issue a second time at St John's, the reception staff offered no apology. By this point, I had already waited over an hour only to be told I needed to be rescheduled and simply wait. The appointment was for my 3-year-old son with a potential ear infection. Fortunately, he seemed to be improving compared to his condition last night, so I decided to take a chance and hope I won't need to seek emergency care. I'm not typically someone who complains, and my family has been with Park Surgery for over half a century, but the declining quality of service and communication has compelled me to share my experience!

Other reviews for St John's Medical Practice