Southmead Surgery
James0797 J. one year ago • From Google
Bad
Frustrating medical service with unhelpful reception staff
I'm reluctant to post negative feedback, but I feel compelled to share my experience. Seeking a doctor's appointment after a long hiatus, I was utterly dismayed by the service and bureaucratic process. When I phoned reception at 8:30am, the receptionist's demeanor was, candidly, dismissive and condescending, simply instructing me to use an app. I have no desire to navigate an app, and I questioned the receptionist's purpose if not to provide actual assistance. Having worked continuously since age 16 and contributed national insurance, I expect a straightforward, respectful process for booking a GP appointment. After enduring a seemingly pointless interrogation of questions, I was told someone would call back—which never happened. Instead, I received a link displaying my previous responses and an invitation to book a time slot. This unnecessary bureaucratic maze for what should be a simple task is infuriating. The MyGP app is equally frustrating; attempting to book an appointment only offers an option to call the surgery directly. As a result, I am actively seeking a new medical practice. Southmead's service is disappointingly subpar.
I'm thoroughly impressed with the care provided by Southmead Surgery. Overall, I've found the staff to be consistently warm, competent, and supportive - though there are occasional moments of..
Southmead Surgery
Claire H.
Absolutely perfect. Exceptional service that we deeply appreciate.
Southmead Surgery
Rick C.
I can state with unwavering certainty that they are truly exceptional. When people treat the staff with the dignity and understanding they deserve, recognizing the challenges of their work, you'll..
Southmead Surgery
Hardy S.
I've been a patient at this medical practice for quite some time. Overall, my interactions have been satisfactory, and although there have been occasional challenges, they were ultimately addressed...
Southmead Surgery
Rahul R.
Despite having relocated and no longer being a patient at this practice, I can confidently say that during my time here, I consistently received excellent care. My appreciation goes out to the staff.
Southmead Surgery
Joy H.
Since joining this medical practice, I've experienced an exceptional level of care and support that was completely absent during my three-decade association with my former healthcare provider...
Southmead Surgery
Zoe. R.
Getting in touch with reception is an incredibly frustrating experience that takes forever. The staff seem perpetually occupied, forcing you to repeatedly dial and wait. When you ultimately connect,..
Southmead Surgery
Phil P.
I've consistently found scheduling appointments to be hassle-free whenever needed. Their punctuality is impressive - they're rarely more than a few minutes behind schedule, and often arrive right on..
Southmead Surgery
Jas B.
The team here is absolutely wonderful - they're consistently supportive, responsive, and go above and beyond to assist customers with remarkable professionalism and speed.
Southmead Surgery
Glenn G.
Throughout my lengthy experience as a patient at Southmead, I want to express my deep appreciation for the consistently exceptional treatment I've received. Every staff member, from the delightful..
Southmead Surgery
Padraig M.
Friendly staff, but the excessively loud radio in the waiting area was a significant distraction. The constant noise made the environment uncomfortable and far from relaxing.
Southmead Surgery
Doug A.
Medical professionals often appear challenged when it comes to maintaining scheduled consultation timelines. My current appointment has now surpassed the 45-minute delay mark and continues to drag..
Southmead Surgery
bellcim1 b.
T Stars falls short of capturing how exceptional Southmead truly is - they're absolutely top-tier. Let me illustrate: on May 8th, while at Wexham, a nurse noticed an oedema on my leg and suggested..
Southmead Surgery
Rebecca Q.
I've been a patient at Southmead surgery for more than four years, and I couldn't be more satisfied. The front desk team is incredibly supportive and consistently maintain a positive, upbeat..
Southmead Surgery
Lele C.
The most discourteous front desk staff I've ever encountered in my entire lifetime. After calling for the fourth consecutive day, I'm appalled by her abysmal customer service. She handles inquiries..
Southmead Surgery
Eddie M.
I was seeking a medical document from my physician to pause my gym membership due to health concerns. Both NHS 111 and my medical practice advised against attending with untreatable injuries like my..
Southmead Surgery
Andrew H.
Exceptional medical practice that I've been loyal to for almost two decades. When I relocated to Langley five years back, they kindly allowed me to continue as a patient. The convenience is..
Southmead Surgery
Louise R.
After experiencing care from multiple medical practices, Southmead stands out as the only one I'd choose again. With my intricate mental and physical health challenges, I genuinely feel completely..
Southmead Surgery
Jonathan S.
Thank you for providing such excellent service.
Southmead Surgery
Manjit V.
A welcoming medical practice with exceptional personnel and physicians who provide prompt and helpful guidance.
Southmead Surgery
Matt T.