SO

Sam O. 3 years ago • From Google

Rating

Bad

Frustrating medical visit with unhelpful staff

The receptionist displayed a completely unacceptable level of service during our visit. My son came for an appointment and to collect a blood form. While the nurse measured his weight, they neglected to record his height, and despite my wife's request, the blood form was not provided. When I contacted the surgery to understand why these basic procedures were overlooked, the receptionist became confrontational instead of helpful. She was entirely unwilling to listen to my legitimate concerns and abruptly ended the phone call, which was absolutely shocking and unprofessional.

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