MC

Melanie C. 3 years ago • From Google

Rating

Bad

Frustrating medication delay for my injured mother

My mother is a patient here and recently suffered a femur fracture. Following her discharge, she required additional pain medication and blood clot prevention injections. I initiated the request on a bank holiday Sunday, then contacted the surgery Tuesday to alert them she had only one injection remaining. The staff assured me it would be processed urgently. I attempted to follow up Wednesday without success, and my mother called Thursday morning, being told it would be handled as an emergency. By afternoon, a visit to the pharmacy revealed nothing had been done, and subsequent calls promised end-of-day resolution. At 6 PM, the prescription was still unprocessed. Frustrated, I decided to camp in reception and declared I wouldn't leave until the matter was resolved. Eventually, the receptionist engaged the GP, who completed the prescription. However, obtaining the injection became another challenge, requiring visits to five different pharmacies before finding one with stock. I'm left questioning the practice's genuine concern for patient care, as their apparent indifference is deeply troubling.

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