Oaklands Health Centre
MW
Martin W. one year ago • From Google
Bad
I underwent a phone consultation with D Chandrakuma after submitting an e-consultation to modify my medication. The e-consultation detailed my reasons for wanting a change and specified a new medication. Dr. agreed and wrote a prescription during the call, sending it to the chemist. However, upon collecting the medication, I discovered he had reverted me to the original prescription. I visited the surgery in person and spoke with the receptionist, who asked me to write a medication request, which she forwarded to the prescribing team as urgent. I then received a text stating no record existed of my specific medication request. When I called the surgery, I could only communicate with the receptionist who had spoken to the prescriber. They attempted to convince me that the medication prescribed was what I had requested. While on hold, I double-checked online and confirmed the prescribed medication was not what I had originally sought. When the receptionist returned, she advised that the request would need GP review since the prescribing nurse was uncomfortable with this medication. I am thoroughly dissatisfied and unimpressed with this entire process.
Mark W.