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ً ً. 2 years ago • From Google

Rating

Bad

Frustrating miscommunication ruins patient's trust

this is the first unsatisfactory interaction i've experienced here after being a patient for nearly two years. when i phoned to request medication, the receptionist scheduled a doctor's appointment. i then waited for the doctor's call, only to be criticized for having an appointment, with him stating it should be reserved for patients seeking medical guidance. he suggested i should have spoken directly to a receptionist instead. however, it was the receptionist herself who originally booked the appointment for me, so i'm puzzled why i'm being held responsible. wouldn't it have been simpler for her to just handle my medication request directly?

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