GC

Galina C. 4 years ago • From Google

Rating

Bad

Frustrating missed call with no follow-up support

I recently encountered a notice on the practice's website about missed telephone consultations, which resonated with my personal encounter. I had pre-scheduled a telephone appointment, and when the doctor finally called, it was 15 minutes late. By the time I reached my phone, the call had already terminated. No callback number was provided, and after waiting 15-20 minutes to reach reception, I was told the doctor was occupied with another patient during my designated time slot. Remarkably, the doctor never attempted to reconnect with me that day. Perhaps the practice should reflect on their internal processes rather than automatically criticizing patients for missed telephone appointments. Insufficient staffing or excessive workload (which they themselves contribute to) cannot justify such poor service, as this fundamentally relates to organizational culture and mindset. For the NHS to remain effective, there must be a significant shift in how they approach patient communication and professional accountability.

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