Kingswood Surgery
Galina C. 4 years ago • From Google
Bad
Frustrating missed call with no follow-up support
I recently encountered a notice on the practice's website about missed telephone consultations, which resonated with my personal encounter. I had pre-scheduled a telephone appointment, and when the doctor finally called, it was 15 minutes late. By the time I reached my phone, the call had already terminated. No callback number was provided, and after waiting 15-20 minutes to reach reception, I was told the doctor was occupied with another patient during my designated time slot. Remarkably, the doctor never attempted to reconnect with me that day. Perhaps the practice should reflect on their internal processes rather than automatically criticizing patients for missed telephone appointments. Insufficient staffing or excessive workload (which they themselves contribute to) cannot justify such poor service, as this fundamentally relates to organizational culture and mindset. For the NHS to remain effective, there must be a significant shift in how they approach patient communication and professional accountability.
Throughout our entire lives, my family has relied on this medical practice, and we are profoundly appreciative of the dedicated healthcare professionals. We want to extend our heartfelt thanks to Dr..
Kingswood Surgery
Jenny M.
I've been bringing my children to this medical practice for nearly a decade and a half. Understanding the challenges confronting the National Health Service, I truly appreciate that most..
Kingswood Surgery
David W.
Arrived for scheduled blood draw. Spent quarter of an hour waiting before being called in.
Kingswood Surgery
Reem A.
Careless personnel who misplace crucial medical documents, fail to track referrals, and cause significant waiting periods. Patients are forced to persistently make follow-up calls and essentially..
Kingswood Surgery
Chloe C.
I was thoroughly impressed with the service during my urgent doctor's consultation. The administrative and medical personnel were compassionate, competent, and supportive. The online scheduling..
Kingswood Surgery
Peter R.
I recognize the challenges facing NHS staff and GPs, but my experience at Kingswood has been frustrating due to issues beyond personnel shortages. The problems stem from fundamental administrative..
Kingswood Surgery
Suzanne F.
I've consistently held Kingswood Surgery in high regard and have been their patient my entire life! While I recognize the changes brought on by the pandemic, I'm finding the current process..
Kingswood Surgery
Danny B.
I've been a patient at Kingswood Surgery for nearly a decade, and I'm thoroughly impressed with the exceptional level of care and compassion they provide. Despite the difficulties faced by NHS..
Kingswood Surgery
Samuel D.
During the Easter holiday, my father fell ill while visiting us. We managed to secure a same-day medical appointment, and he was examined by Dr Appleby. The consultation was comprehensive, and the..
Kingswood Surgery
Tom O.
The medical professionals at Kingswood demonstrate remarkable commitment and compassion. It's evident that the recent global health crisis has left its mark. Consequently, the practice's operations..
Kingswood Surgery
Steven H.
They consistently demonstrated adequacy in pediatric care, but failed to provide support when my partner struggled with depression, which has since ended. They refused to evaluate my medical..
Kingswood Surgery
Aileen M.
The medical staff consistently demonstrate exceptional dedication, with Dr. Wilcox standing out as particularly compassionate, competent, and courteous. Most administrative personnel are equally..
Kingswood Surgery
Gee B.
I'm astounded that this medical practice receives any negative feedback. For half a decade, I've been a patient here. Every single physician is compassionate and exceptionally skilled. The front..
Kingswood Surgery
Lone T.
I'm deeply disappointed with this medical experience. Dr. Wilcox repeatedly labels me as an addict in his correspondence, even accusing Highlands House of advising against prescribing stronger pain..
Kingswood Surgery
John W.
Over my decades-long relationship with this practice, I've witnessed a gradual transformation. While the quality remains fundamentally sound, systemic pressures have undeniably impacted the patient..
Kingswood Surgery
Liz S.
Dr. Bowes consistently provides top-notch care, and the staff is consistently courteous. The reception team has always been professional, with just one minor instance of less-than-ideal service.
Kingswood Surgery
esme m.
Incredibly responsive healthcare provider - submit an online inquiry and they promptly reply within just a few hours. Hands down the most exceptional general practitioner I've ever encountered.
Kingswood Surgery
AL A.
Terrible medical procedure. The staff shows complete indifference to your concerns, and the physicians resort to searching online for information about your condition, ultimately providing zero..
Kingswood Surgery
A 3.
The reception staff at this practice are absolutely appalling, displaying the most dismissive and demeaning attitude I've ever encountered. They routinely brush off patient concerns, claiming issues..
Kingswood Surgery
Fil3mon F.
I appreciate this service, with no problems for myself or my child. The staff consistently demonstrate courtesy whenever I contact them. They are supportive and maintain a professional demeanor.
Kingswood Surgery
Bex B.