AO

Alex O. 10 months ago • From Google

Rating

Bad

Frustrating mix-up with missed appointment

I got a text from the medical practice claiming I skipped an appointment. This was meant to be a follow-up consultation, but I never received any prior notification about scheduling such a meeting. When I phoned the surgery the following day to address their error, the staff member was completely uncooperative. She simply suggested disregarding the text and made no effort to help me reschedule. Their behavior was utterly unacceptable and highly unprofessional. Throughout my entire history, I have never missed a medical appointment and I take these matters with the utmost seriousness. Now, I am left with an undeserved record of a missed appointment in their system.

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