LC

Lin C. 4 years ago • From Google

Rating

Bad

Frustrating monday morning phone call blues

First attempt: Tried calling at 8am only to be told 'the practice is now closed', immediately redialed and heard 'we've hit our maximum safe capacity for today'. Since GP appointments are strictly day-of bookings, this explanation makes zero sense. Update: I've since uncovered the reason; it appears the online triage system runs before phone lines activate, meaning by the time phone lines open, all Monday slots have already been allocated through triage. Tough break for anyone depending on telephone booking.

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