CM

Celso M. 2 years ago • From Google

Rating

Bad

Frustrating Morning at Dysart Surgery

Today, I visited Dysart Surgery seeking medical assistance due to severe abdominal discomfort. At the front desk, I was directed to book my appointment online, so I proceeded with an e-consultation. However, after completing the online process, I was unexpectedly instructed to telephone the practice. When I called, I encountered a receptionist whose demeanor was extremely unprofessional. She was condescending and critical, scolding me for struggling with the online booking system and attempting to patronizingly "educate" me about the process. Ironically, her own attempt to demonstrate the booking method resulted in the same unsuccessful outcome. When I confronted her about her inappropriate attitude, she offered a perfunctory apology and attempted to justify her behavior by citing limited appointment availability. Her conduct was entirely unacceptable and displayed a serious lack of professional courtesy and empathy towards a patient seeking medical help.

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