Charlotte Keel Medical Practice
John G. 2 years ago • From Google
Bad
Frustrating morning at the GP desk
I've been struggling to get a GP appointment for months, with only two phone calls made. When I tried to secure an appointment, I was brushed off at the reception desk yesterday morning at 8:45am by the same person who previously scheduled me with a nurse instead of a doctor. I absolutely refuse to discuss my health with the receptionist, and there's no privacy whatsoever. I'll attempt one more time, and if unsuccessful, I'll demand my medical records and insist the NHS destroy their copy. The service is completely unacceptable. After failing to get an appointment, I told reception "forget it". Despite this, I received a text for a non-urgent doctor's appointment in 4 weeks. I visited and submitted a letter stating my refusal to use the NHS until their administration improves - which I know won't happen. It's like Soviet-era healthcare. Update 04/04/2024: I've been trying to obtain my medical records but have been lied to on both occasions. This morning, I went to the clinic to stop doctor's calls and personally explain my desire to be removed from NHS involvement. The receptionist said I needed to complete a form, which I did immediately. I'll post the result once I receive it.
I went to a medical consultation for my asthma while simultaneously dealing with a fractured leg and relying on crutches for mobility. The healthcare provider prescribed a steroid inhaler,..
Charlotte Keel Medical Practice
Annabelle J.
My interactions with this practice have consistently been positive. The entire team demonstrates professionalism and compassion. Their online appointment system for non-urgent matters works..
Charlotte Keel Medical Practice
Callum B.
Urgent dental visit arranged via 111, but encountered a cash-only payment hiccup upon arrival. The staff hadn't communicated the cash requirement during booking, contrary to what 111 suggested. I..
Charlotte Keel Medical Practice
Joanna E.
Terrible service. Impossible to contact via phone, and I'm struggling to get an appointment for a critical medical concern that runs in my family. I completed their online form, only to receive a..
Charlotte Keel Medical Practice
Karem M.
I am utterly devastated by the abysmal treatment I encountered at my general practitioner's office this morning. My recent interaction was nothing less than horrifying. With visibly infected facial..
Charlotte Keel Medical Practice
Demelza H.
Exceptional care delivery - even with the evident challenges facing general practitioners, this team truly stands out and provides top-notch service.
Charlotte Keel Medical Practice
Abdi M.
Charlotte Keel is hands down the most incompetent general practitioner I have ever encountered.
Charlotte Keel Medical Practice
Sara S.
During my recent dental appointment at the NHS clinic, Dr. Deepa and her colleague Jansi left me completely satisfied. Their professionalism and meticulous approach were evident throughout my visit...
Charlotte Keel Medical Practice
JW J.
Charlotte Keel Medical Practice has regrettably devolved from a reliable healthcare resource into a wellspring of patient exasperation. In recent times, their communication channels have become..
Charlotte Keel Medical Practice
Amy Z.
Throughout my pregnancy and after giving birth, Charlotte Keel has been incredibly supportive. Dr Thompson demonstrated genuine care and offered excellent advice regarding my medical needs. I'm..
Charlotte Keel Medical Practice
Ahtsham B.
I won't condemn the staff outright, but it seems the practice managers are solely focused on securing government funding. After extensive experience with this clinic, I've found it utterly..
Charlotte Keel Medical Practice
Nagh K.
Scheduling a consultation here is incredibly challenging and frustrating.
Charlotte Keel Medical Practice
Sully S.
Their communication is abysmal - I've been trying to reach them since yesterday with zero callback, and their service quality continues to deteriorate year after year. This experience has been..
Charlotte Keel Medical Practice
Solo L.
The support team really went above and beyond to help me out, delivering an exceptional experience that truly met my expectations.
Charlotte Keel Medical Practice
Azaz A.
I'm totally confused right now. Today, I'm experiencing major issues where I can't reach my GP, and they seem completely unreachable and unresponsive, which is absolutely frustrating.
Charlotte Keel Medical Practice
S _.
I relocated from Montpelier despite its proximity because securing an online consultation after 8:05 AM seemed impossible. I submitted an e-consult around 8:30 for Charlotte Keel, and remarkably, a..
Charlotte Keel Medical Practice
Edward R.
Skilled medical professionals, but disorganized administrative staff
Charlotte Keel Medical Practice
Phoebe B.
I've been with this medical practice for a while now, and they've consistently impressed me. Their approach is comprehensive, with doctors who collaborate effectively across departments and always..
Charlotte Keel Medical Practice
Neve O.
Some decent doctors, but like many practices, a few seem solely motivated by money. Extremely long waits at reception, often with just one staff member. The receptionists can be pleasant, but a..
Charlotte Keel Medical Practice
BikeRace L.
My encounter with Charlotte Keel Medical Practice was an absolute nightmare. Attempting to book an appointment was an exercise in futility - I made over 50 call attempts, but with only a single..
Charlotte Keel Medical Practice
Jacob J.