TB

Tehlia B. 2 years ago • From Google

Rating

Bad

Frustrating Morning at the Medical Practice

I'm absolutely furious after calling the practice early in the morning, only to be placed on hold multiple times and then told to complete an e-consult instead of addressing my urgent need for a same-day emergency appointment. As a receptionist myself, I know there are better ways to handle patient inquiries. They didn't even bother to ask about the reason for my call or show any genuine concern. Simply putting me off with an e-consult when I can't wait two days for a response or two weeks for an appointment is unacceptable. The receptionist's lack of empathy and customer service is appalling. Congratulations on demonstrating such remarkable indifference to patient needs.

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