Moss Grove Surgery

Quick and responsive assistance awaits when you utilize the website's messaging system. Just be precise in explaining your circumstances, and you'll receive a timely reply, typically within 60..

The service falls far short of acceptable standards and desperately needs proper professional guidance and employee training. The front desk staff demonstrate a complete lack of customer engagement,..

I could barely comprehend the physician's communication due to language barriers, and she seemed uncertain about whether her clinic even conducted blood tests! I required a blood test, and I'm..

Absolutely nothing but praise for this incredible surgical procedure!!

I made a staggering 15 attempts to schedule an appointment from 8am onwards, with each call resulting in a message that the call box was overloaded. On my 16th try, I finally connected to hold music..

Terrible customer service with incredibly discourteous employees. Endured a 60-minute wait and still haven't been assisted. The experience is so bad that I'd give zero stars if possible, but one..

I'm very grateful to the staff member who came to our home to take blood samples for my disabled mother, and we've recently received our shingles booster vaccination from them as well. They were a..

Absolutely terrible experience. Tested positive for COVID-19, and as a 71-year-old with asthma, I'm in a vulnerable position and feeling very distressed. When I sought medical assistance, I was..

Able to secure medical consultations quickly when urgent, typically within a day's timeframe

My initial visit as a new patient was absolutely exceptional. The receptionist, Anna, was incredibly welcoming, well-informed, and proactively addressed potential inquiries I hadn't even considered,..

The front desk staff consistently demonstrate exceptional customer service with their helpful demeanor and calm approach. Scheduling appointments is seamless, with same-day bookings readily..

I’ve been a patient with MG since the 1980s and have always thought the practice first class. However based on recent experiences I really must say that I think the practice is now dreadful and I..

Excellent wound care service and support from the practice nurse.

Frustrating digital platform that seems to have completely abandoned the concept of customer support

I've personally experienced exceptional professionalism, efficiency, and compassion from every member of the Moss Grove team, including doctors, nurses, and administrative staff. Their approach to..

I've been a patient at this medical practice for three decades, and it's become absolutely unbearable. Securing a consultation is practically hopeless, and the rare times you actually manage an..

Moss Grove medical practice is a complete disaster that deserves immediate shutdown. Their communication and service are abysmal: phone lines are perpetually jammed, making receptionist contact..

After three futile attempts to schedule an appointment through phone and online channels, I'm left with no options. Now I'll be forced to endure an 8-hour wait in the emergency department, assuming..

I attempted to schedule an appointment by phone, but when I finally reached the front of the line, the call disconnected. Their website is completely non-functional for booking appointments, so I..

As a long-standing patient of MG since the 1980s, I've always appreciated the exceptional quality of their surgery, staff, and service. However, post-COVID, the practice seems to have completely..