AS

Annabel S. 2 years ago • From Google

Rating

Bad

Frustrating morning with unresponsive reception staff

I've dedicated my morning to helping an older companion who receives care from Thurleigh Rd Practice, and she is deeply upset by the challenges of contacting the medical center via telephone. When she finally manages to connect, she encounters what she describes as disrespectful personnel. Although I was previously a patient at this practice and always experienced high-quality service, recent online feedback indicates ongoing issues with the reception staff. In this specific situation, the administrative team seems to be the source of the problem, which appears to be a recurring theme for other patients. My purpose in sharing this review is to highlight the concerning conduct of the front desk team to the practice's senior partners.

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