SW

Sandy W. one year ago • From Google

Rating

Bad

Frustrating new system at longtime clinic

For four decades, I've been a patient at Elm House Surgery and consistently received top-notch, compassionate, and competent healthcare. Sadly, since Anima took over, my experience has dramatically deteriorated. Obtaining an appointment with a regular GP or receiving adequate medical attention has become nearly impossible. The Anima system is poorly designed, with a clunky interface that involves redundant and illogical questioning steps. While the reception staff remain helpful and do their utmost to assist patients, the overall process is frustrating. I understand the practice is under significant pressure, but I'm concerned this approach will ultimately drive patients to seek emergency room treatment - precisely the outcome the NHS is attempting to prevent. I strongly urge a comprehensive review of this current system.

Other reviews for Elm House Surgery