Forrester Street Medical Centre
Kiran K. 2 years ago • From Google
Bad
Frustrating nhs experience with mixed medical care
Doctors can vary in their approach, with some being exceptional, which is why I seek them out repeatedly. However, the receptionists seem more interested in gossip and prying into matters concerning other doctors, which is entirely inappropriate. Their unnecessary questioning and information-seeking are not part of their professional responsibilities. The facility is in complete disarray. Staff appear confused about basic scheduling, and there's a notable lack of professionalism, particularly towards patients with limited English language skills - something I've personally observed. Securing an appointment is challenging, and once obtained, patients are routinely left waiting 30 to 45 minutes. The staff seem indifferent to patients' urgency, yet quick to dismiss those arriving slightly late. Healthcare professionals in an NHS setting have customer-facing roles that demand excellent service, whether they're receptionists, doctors, or nurses. Unfortunately, this standard is completely absent here. Respect and basic kindness seem foreign concepts. The management should invest in better staff training or recruitment, as the NHS is capable of significantly higher standards. Some staff members, like Dr. Sohota and nurse Kate, are truly exceptional and likely the primary reason patients continue to return. I've experienced the self-service computers' persistent malfunction, which the receptionists are fully aware of, yet they watch patients struggle without offering assistance. A simple "I'm sorry, let me help you check in" would make a world of difference. If staff members are unhappy in their roles, they should seek alternative employment rather than spreading negativity throughout the workplace.
Nurse Kate Sargent performed my blood test today with exceptional professionalism. She was incredibly reassuring and made the entire experience comfortable. Her warm demeanor was outstanding, and I..
Forrester Street Medical Centre
Łukasz M.
I've been a patient at this medical facility for an extended period, and it truly stands out as an exceptional healthcare provider. The entire team demonstrates remarkable professionalism, genuine..
Forrester Street Medical Centre
Parveen H.
I had my blood drawn by Nurse Kate this morning, and the procedure was executed with precision and expertise. Her demeanor was exceptionally compassionate and attentive, and she consistently..
Forrester Street Medical Centre
Ketty M.
The receptionist was incredibly discourteous and highly unprofessional. On 21/01/22, I visited to schedule an appointment for my mother after failing to connect by phone for two consecutive days. I..
Forrester Street Medical Centre
Richard W.
RECEPTIONISTS PLAYING DOCTOR? 😆🤣😂 PROVE TO ME YOUR CREDENTIALS SHOW ME THE DOCUMENTATION THAT DEMONSTRATES YOUR ACADEMIC BACKGROUND FROM A COLLEGE OR UNIVERSITY AND YOUR LEGITIMATE MEDICAL..
Forrester Street Medical Centre
David V.
Dr Ram Most sluggish and disengaged general practitioner imaginable.
Forrester Street Medical Centre
Tariq H.
During my appointment at the Forrester Street medical center, I had the pleasure of consulting with nurse Kate Sargent. Her expertise and professional demeanor were truly remarkable. She exemplifies..
Forrester Street Medical Centre
Ling O.
Spent an incredible experience with Apsara and Linda (hope I remembered your names right), who made me feel completely at ease and warmly received. They were consistently attentive and provided..
Forrester Street Medical Centre
siana W.
Astonishingly substandard care that has persisted for an extended period. A comprehensive report has been submitted to the Care Quality Commission. I would not be taken aback if this medical..
Forrester Street Medical Centre
Kiran K.
Doctors can vary in their approach, with some being exceptional, which is why I seek them out repeatedly. However, the receptionists seem more interested in gossip and prying into matters concerning..
Forrester Street Medical Centre
Maryam B.
Absolutely terrible experience. The front desk staff are incredibly rude and arrogant, acting like they're experts at everything. Getting an actual doctor to return your call is nearly impossible,..
Forrester Street Medical Centre
Lesley C.
Lately, getting my prescriptions has been challenging due to the medical hub's closure, and I struggle with online ordering. However, Ruth, the receptionist, has been absolutely incredible - truly a..
Forrester Street Medical Centre
Si F.
Absolutely appalling reception staff with zero professionalism. When I attempted to schedule an appointment, the staff member aggressively shouted over the phone, informing me of a three-week..
Forrester Street Medical Centre
Abida M.
Nurse Kate is an exceptional healthcare professional who truly embodies compassion in her work. She was incredibly understanding and created a safe space for me to discuss something I was initially..
Forrester Street Medical Centre
K I.
Absolute nightmare of a medical procedure. The entire staff, from receptionists to medical professionals, are completely incompetent. Scheduling an appointment is a frustrating ordeal, and even..
Forrester Street Medical Centre
Darksword-786 D.
Today (31/03/2023), I arrived feeling anxious and my pulse was racing. I was extremely apprehensive about the medical examination, particularly when the doctor began checking my blood pressure and..
Forrester Street Medical Centre
Nazmeen A.
Absolutely dreadful general practice. As a transplant patient, I find their lack of care appalling. When I'm unwell, getting an appointment seems impossible. The reception staff have an incredibly..
Forrester Street Medical Centre
Noreen B.
The nurse caring for my dressing has been incredibly compassionate and attentive, demonstrating a deep understanding of my specific needs. Kate Sergant has been providing exceptional care and..
Forrester Street Medical Centre
Matt R.
The front desk staff at this clinic are incredibly arrogant, acting like they're medical experts simply because they work in a general practice. You'd receive more compassionate care at a walk-in..
Forrester Street Medical Centre
Christopher R.
Utterly disorganized. Attended COVID booster site, enormous lines snaking around structure and into parking area. Senior citizens and individuals with disabilities forced to stand for prolonged..
Forrester Street Medical Centre
Susan N.