Stopsley Village Practice
BB
Ben B. one year ago • From Google
Bad
I hesitate to write such a review, but after multiple experiences, I feel compelled to share my concerns, especially for those who might struggle to advocate for themselves. As someone who deeply values the NHS and understands its challenges, I try not to be a burden, often to my own detriment. A few years back, after experiencing chest pains, 111 requested a heart and chest scan, which was never followed up during my over-40s check (delayed due to the pandemic). I was assured the scan would be ordered, but two years later, nothing has happened. Following an assessment where I was diagnosed as pre-diabetic, I was enrolled in a face-to-face management course, yet again, no follow-up occurred. Increasingly frustrated by poor management, I continued to avoid seeking help until a recent stroke. Expecting medication review and liver assessment, I found myself running out of initial medications with no communication. Attempting to discuss prescription renewal, I encountered an automated line open merely 30 minutes daily. After queuing three times and waiting the allocated time, the line was abruptly disconnected. Critically low on blood thinners, I was forced to visit in person. The receptionist initially claimed no notes were available, but an extended search proved otherwise, though the A&E discharge letter was reportedly missing (despite being found at a recent Drop-In centre visit). Unable to immediately help, I was told to wait 24 hours for a pharmacy callback. While the pharmacist was helpful, I expected a message with an address to forward the discharge letter and arrange prescription. Twenty-four hours later, my blood pressure remained elevated with no communication. As a reasonably healthy, middle-aged man capable of self-advocacy, I'm writing on behalf of those less able to voice their concerns. While I recognize the sector's difficulties and acknowledge many dedicated professionals, I find the surgery impersonal and lacking empathy. This was epitomized during my recent visit when the receptionist showed no ownership of the issue, answered a phone mid-conversation without acknowledgment, and then questioned my presence upon call completion. I left utterly shocked and profoundly disappointed.
Matthew N.