Oakfield Surgery
Elle L. 5 years ago • From Google
Bad
Frustrating nhs experience with unhelpful staff
During the pandemic last year, I was informed to use online booking for appointments, seemingly reducing workload for the NHS GP staff. However, when attempting to book online this week, the system showed no available slots and directed me to call the surgery. Upon calling, the receptionist continuously talked over me, explaining they're not offering online appointments due to the pandemic and instructing me to call back at 8am the next day. When I mentioned needing a repeat prescription, the receptionist scheduled me with a nurse for the following day. Had the receptionist simply listened without interrupting, the call would have been much shorter. At my nurse appointment for a blood pressure check, I was kept waiting over 30 minutes. The nurse made no effort to acknowledge me, offer an apology for the delay, or even greet me, instead just staring blankly as if expecting me to intuit her intentions. The inability to communicate with or see a GP is frustratingly ridiculous. If you have a serious medical concern, you're practically forced to resort to visiting A&E for any meaningful medical attention.
What an absolute disaster of a medical practice. I requested my recurring prescription to be prepared in advance, only to discover the doctor hadn't approved it. When I visited the surgery, visibly..
Oakfield Surgery
Laura M.
I've been a part of the Oakfield community since 2021, and throughout this time, my children and I have consistently enjoyed wonderful experiences. We truly appreciate all the exceptional efforts..
Oakfield Surgery
Suzanna G.
I'm taken aback by the critical reviews because my experience with the surgery has been exceptional. Having been a patient at the Park Practice for two decades, I've consistently found the medical..
Oakfield Surgery
Meatloaf A.
I attempted to return a call and was met with an unhelpful receptionist who interrupted me mid-explanation, demanding my personal details. When I provided my date of birth, she claimed I wasn't..
Oakfield Surgery
Hettie D.
I'm puzzled by the single-star ratings because my experience has been entirely different. Since becoming a patient here, I've found the staff incredibly supportive and efficient for both myself and..
Oakfield Surgery
Eleanor P.
Phone connection is consistently problematic, with successful calls being the exception rather than the norm.
Oakfield Surgery
oluchi o.
Friendly staff, very accommodating and pleasant to interact with
Oakfield Surgery
Adele P.
Avoid seeking assistance from this medical practice, as they completely lack compassion. If you desire a second medical perspective or request a referral to a specialist, they will absolutely refuse..
Oakfield Surgery
Natalie R.
A complete disaster of a medical practice, where the front desk personnel lack basic professionalism and have absolutely no respect for patient confidentiality.
Oakfield Surgery
Rossana C.
The surgical procedure has been exceptional from the very beginning. I have absolutely nothing negative to report.
Oakfield Surgery
Dee B.
This facility offers exceptional security and truly outstanding medical professionals who provide top-notch care and expertise.
Oakfield Surgery
Grace C.
An absolutely fantastic surgical experience! The team is incredibly supportive, and ANP Anthony is simply outstanding - I cannot praise them highly enough. Whenever I've required medical attention,..
Oakfield Surgery
Lucy B.
Fantastic and compassionate doctors at this medical center, with equally warm and friendly reception staff. The facility is spotlessly maintained and has a contemporary feel.
Oakfield Surgery
Claudia D.
I'm constantly bombarded with calls from this "Surgery" on my mobile phone. I've repeatedly clarified that I'm located far from their area, have no scheduled appointments they claim I've missed, and..
Oakfield Surgery
Amanpreet D.
I've recently registered with this medical practice, and I'm thoroughly impressed from the start. The front desk team is incredibly friendly and supportive, while the medical professionals create a..
Oakfield Surgery
Reynalyn P.
The front desk staff's telephone manner was incredibly discourteous.
Oakfield Surgery
Federico P.
Consistently accessible and eager to assist. They've consistently demonstrated remarkable efficiency in coordinating all my required tasks.
Oakfield Surgery
Eleanor D.
I've been a patient at this medical practice for four years, and my experience has been consistently positive. The front desk staff are professional and supportive, and every physician I've..
Oakfield Surgery
Miranda M.
Urgently seeking medical consultation, but once again, scheduling proves impossible. Battling an excruciating kidney stone, I've requested a scan with no appointment in sight. Unable to secure even..
Oakfield Surgery
Iulia S.
The single star is dedicated to the receptionist who constantly yells, refuses to listen when I speak, and talks over me even after politely requesting her to lower her volume. It also goes to her..
Oakfield Surgery
Tyler T.