EC

Elaine C. one year ago • From Google

Rating

Bad

Frustrating nightmare of booking a simple doctor's appointment

The appointment booking process at this clinic is an absolute nightmare. Attempting to schedule a visit in person, I was informed that reservations could only be made via app or phone the following morning at 8:30am. Using the app the next day, I secured the sole available phone consultation slot. I waited for the doctor's call, but nothing happened. Upon contacting the surgery, they claimed the doctor attempted to reach me, yet my phone records showed no missed call or voicemail. They dismissively stated my appointment window had expired and I'd need to rebook the following week due to the weekend. For the subsequent five weekdays, I religiously woke up at 8:30am trying to book an appointment. Each attempt yielded no available slots. When I called again, I was told that app bookings actually open at 8:00am, not 8:30am as previously advised. Essentially, I squandered an entire week because of staff providing incorrect information. I persisted the next week, attempting to book precisely at 8:00am every single day for five consecutive days, yet still no success. After 15 days, I remain unable to secure a simple consultation about a minor skin issue. The thought of dealing with a more serious medical concern is terrifying - are patients expected to wait endlessly? The entire system is fundamentally broken. There's zero accountability for missed appointments, staff provides conflicting guidance, and appointment availability is non-existent. Park View Surgery needs significant improvement.

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