Plas Ffynnon Medical Centre
TS
Tine S. 9 years ago • From Google
Bad
This medical practice used to be excellent, but their top general practitioner departed some time ago without any communication to patients, and the quality of service has steadily declined. We're now completely in the dark about who our designated doctor is. They've implemented a same-day emergency appointment system that requires calling precisely at 8am to secure a slot. This works wonderfully if you have the luxury of repeatedly redialing without interruption, but for those of us juggling work and childcare, it's incredibly frustrating. Call even slightly late, and you're instructed to try again the next morning in an endless cycle. While this approach might suit those with urgent, immediate medical needs who can dedicate an hour to phone attempts, patients with ongoing chronic conditions find it virtually impossible to get an appointment without resorting to their paid private services.
teresa d.