Plas Ffynnon Medical Centre
Tine S. 8 years ago • From Google
Bad
Frustrating on-the-day appointment system
This medical practice used to be excellent, but their top general practitioner departed some time ago without any communication to patients, and the quality of service has steadily declined. We're now completely in the dark about who our designated doctor is. They've implemented a same-day emergency appointment system that requires calling precisely at 8am to secure a slot. This works wonderfully if you have the luxury of repeatedly redialing without interruption, but for those of us juggling work and childcare, it's incredibly frustrating. Call even slightly late, and you're instructed to try again the next morning in an endless cycle. While this approach might suit those with urgent, immediate medical needs who can dedicate an hour to phone attempts, patients with ongoing chronic conditions find it virtually impossible to get an appointment without resorting to their paid private services.
Exceptional medical professionals and attentive nursing staff. Top-notch care.
Plas Ffynnon Medical Centre
Evelyn C.
The reception staff and nursing team consistently provide exceptional assistance. Unlike other places, I never find myself stuck on hold, as they promptly respond to calls. Each time I visit for an..
Plas Ffynnon Medical Centre
Martyn C.
A truly exceptional medical practice across all areas. They've been incredibly supportive and instrumental in managing my health concerns. The general practitioners have demonstrated remarkable..
Plas Ffynnon Medical Centre
Liz H.
I've been dealing with some medical challenges and have consulted Dr. Aiden Rossister multiple times. He's incredibly compassionate and thorough, carefully examining all aspects of my concerns. His..
Plas Ffynnon Medical Centre
Mary M.
Consistently top-notch customer care, with staff going above and beyond at every turn. Their commitment to service is truly exceptional, and I cannot recommend them strongly enough.
Plas Ffynnon Medical Centre
Clare L.
Exceptional surgical procedure performed by an incredible team - they consistently go above and beyond, making every aspect of the experience seamless and accommodating.
Plas Ffynnon Medical Centre
Gary H.
Contemplating potential medical needs? Steer clear of this practice. Attempting to schedule an appointment is a nightmare: endless phone waiting times, only to be informed the day is fully booked..
Plas Ffynnon Medical Centre
teresa d.
Delighted to assist. Speedy service. Professional and welcoming. Absolutely met all my expectations. X
Plas Ffynnon Medical Centre
Katie C.
The leadership at this facility is absolutely deplorable. I submitted an extensive grievance about their operations, and after four weeks, the manager responded with a nearly two-page letter that..
Plas Ffynnon Medical Centre
Joyce E.
Superb care from everyone at this practice - the entire team, from medical professionals to administrative staff, are welcoming, quick, and highly skilled. Whenever I need a telephone consultation,..
Plas Ffynnon Medical Centre
Sophie j.
Utterly frustrated! Scheduling an appointment seems impossible despite experiencing alarming health concerns and persistent discomfort. The lack of responsiveness is so severe that I fear my..
Plas Ffynnon Medical Centre
Анелия К.
I am thoroughly delighted with my experience.
Plas Ffynnon Medical Centre
Rebecca M.
The coordination among medical professionals, front desk personnel, and the pharmacy is utterly unacceptable. Clearly undermanned, resulting in a thoroughly inadequate level of care! I sympathize..
Plas Ffynnon Medical Centre
Catherine C.
Completely unresponsive customer service. I spent an entire morning making over 70 futile phone calls without success.
Plas Ffynnon Medical Centre
Vicky Bagguley
I am very lucky to be registered with an amazing, profession and friendly team from GP, Nurses to Reception staff and pharmacy. I have previously review on the team at my medical centre and..
Plas Ffynnon Medical Centre
Lara M.
Called the business today and spoke with the receptionist, who came across as curt and dismissive during our interaction.
Plas Ffynnon Medical Centre
Rob E.
The medical personnel demonstrated exceptional compassion. I was impressed by the nurses and physicians who were both attentive and highly competent in their approach.
Plas Ffynnon Medical Centre
karen p.
I've been a patient at this medical practice for an extended period, and the doctors are truly exceptional. Scheduling appointments and making phone calls has never been an issue. The nursing staff..
Plas Ffynnon Medical Centre
ADAUGO V.
Enchanting atmosphere complemented by compassionate nurses who provide exceptional patient care. The healthcare professionals' demeanor is genuinely uplifting and comforting.
Plas Ffynnon Medical Centre
Merv W.
When I attempted to schedule an appointment for Wednesday on a Monday morning, the receptionist seemed half-asleep and dismissively mentioned plenty of slots were available, but I'd need to call..
Plas Ffynnon Medical Centre
Heather T.