JC

James C. 5 years ago • From Google

Rating

Poor

Frustrating one-way online health portal

The digital platform demands everything be handled online, which isn't inherently problematic. However, it feels like a unidirectional communication channel where data, inquiries, and prescription requests are submitted, but there's zero transparency about their subsequent processing or outcome. The core purpose of an online system should be eliminating the need to repeatedly contact the GP's office for updates or to confirm prescription dispatch to the pharmacy. Additionally, I'm frustrated by the inconsistent and often unprofessional customer service demonstrated by some of the reception staff. While a few employees are commendable, there's a noticeable absence of uniform professional standards across the team.

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