The Chesser Surgery
PK
Paula K. 2 years ago • From Google
Bad
The online booking system is unnecessarily complex and frustrating. My husband struggled to navigate the login process and complete the required questions. After waiting most of the day without hearing back, he had to call and was informed an appointment was available for the next day. When I attempted to book an appointment for my son, it took three phone calls and 45 minutes to finally complete the assessment form. Two hours later, I was offered an appointment at a different surgery location. This added stress is particularly challenging when you're already concerned about your child's health. The process also consumed more of the receptionist's time as I repeatedly called due to not receiving the link and being unable to book online easily. The receptionist was unhelpful, dismissively claiming the system wasn't complicated and that others use it without issues. We rarely visit the doctor - my son hadn't been for four years prior to this. I'm concerned about how elderly individuals without computer access manage, especially since the receptionist insisted there was no alternative booking method. Despite previous medical oversights, including a missed pneumonia diagnosis that progressed to sepsis for my daughter, we've remained with this practice. When she was critically ill with a high fever, rapid heart rate, and mottled skin, we ultimately sought emergency care, which saved her life. She was hospitalized for ten days. Many might question why we didn't change practices, but I understand professionals can make mistakes. From my professional experience, I believe that personal interaction is crucial - taking time to understand people's needs ultimately saves time and prevents complications.
Miss D.