TA

Tapan A. 5 years ago • From Google

Rating

Bad

Frustrating Online Consult During Open Hours

I cannot comprehend the logic behind their ECONSULT service - essentially an online web form - displaying a pop-up stating "Your surgery is now closed. Please come back when the surgery is open". Can someone explain why an ONLINE WEB FORM needs to adhere to surgery operating hours? And the surgery is actually open!! Getting through to Dysart by phone is practically impossible... my minimum wait time has consistently exceeded 10 minutes on every attempt. I've been a patient here for 6 years now.... Monday 14-Jun-2021 at 8:28am - the surgery is genuinely open, but the online consult form is "closed". It's been 17 minutes and 50 seconds of hearing "We are sorry for the delay. Our surgery lines are busy. Please wait and we will connect you as soon as possible." - A message I've been hearing for the last 6 years.

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