CD

Camila D. 2 years ago • From Google

Rating

Poor

Frustrating online form delays doctor communication

It was satisfactory until they implemented this new system where direct doctor communication is replaced by a lengthy online symptom submission. Then they contact you the following day, which creates additional complications because you must remain constantly available by phone. Missing a call immediately triggers a complex callback process where administrative staff must re-engage the doctor, making communication frustratingly inefficient. The entire interaction can stretch to one or two days before actually speaking with a medical professional. Subsequently, if an in-person appointment is required, the total time can extend beyond three days! The process feels completely dysfunctional, almost like being deliberately prevented from accessing medical care. The previous approach without excessive technological intervention was far more straightforward. Moreover, the multiple platforms for appointment requests and medication orders, each requiring separate login credentials, adds unnecessary complexity. The whole experience is mentally exhausting. There's such a thing as too much technology.

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