J

Jaxn7510 months ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Poor
  • Cleanliness

    Average
  • Care

    Average
  • Respect

    Average
  • Seen On Time

    Poor

Frustrating patient experience with unhelpful staff

I encountered significant difficulties when attempting to access medical assistance through their web portal. Upon calling for support, I was met with discourteous staff who subjected me to an unnecessary interrogation about technical issues beyond my expertise. As a patient seeking urgent care, I found it frustrating to be questioned about IT intricacies rather than receiving the help I needed. To my dismay, merely six minutes after their phone lines opened, I was informed that they had reached full capacity. They dismissively suggested I contact 111 or visit A&E instead, leaving me feeling abandoned and without proper guidance for my medical concerns. This experience has left me questioning the efficiency and compassion of their patient care system.

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