Springwell Health Centre

My family has had a negative experience at this practice. When my son required assistance, we felt the response was inadequate and were discouraged from making further contact during a difficult..

The team here are wonderful, approachable and very supportive.

I attended to register at the practice and encountered difficulty during the interaction with the reception staff. When I politely asked for clarification, the staff member responded by speaking..

It was great to have a conversation when I was feeling unwell.

The practice offers a very limited number of appointment slots each day across their entire service, and these fill up extremely quickly. Patients need to be ready to book right when the system..

Visited the pharmacy and received prompt attention.

The appointment booking system is frustrating. I called at 9 am and was informed that no slots were available that day, which I understood. I was advised to ring back at midday to potentially secure..

The clinician documented information on my record that I felt misrepresented my situation, which has caused me considerable distress. Additionally, I experienced a lengthy wait for a routine..

Difficult to secure an appointment slot Unable to book appointments beyond a fortnight in advance and no interim availability offered Requires repeatedly calling to catch cancellations Challenging..

It is difficult to obtain an appointment with short notice at this practice.

It's encouraging to see that the medical team appears to be functioning well again.

The team members were pleasant, however the doctor's demeanor was disappointing and left much to be desired.

It was incredibly frustrating trying to book an appointment for my daughter who had a respiratory issue. All available slots were filled very early in the day, leaving no options to see a doctor...

Have been attending appointments regarding foot care for a family member. The staff demonstrated friendliness and provided excellent support throughout. I am very satisfied with the experience.

It appears challenging to have a straightforward assessment shared about this healthcare practice.

The reception staff can sometimes come across as unwelcoming and unhelpful. However, the clinical team members I've encountered have been absolutely wonderful and provided excellent care.

The team members are wonderful and very supportive, making genuine efforts to arrange the most suitable appointment slots for your requirements. The facility includes accessible toilet facilities,..

The appointment booking process requires significant improvement. Attempting to call on the day resulted in a lengthy wait, with over 30 minutes spent in a queue before the call was answered, and..

The appointment booking system leaves much to be desired.

I would like to commend the team at this medical centre. The reception staff are courteous, professional and genuinely supportive. I observed several patients arriving with various concerns and..