Central Surgery
Isabela H. 2 years ago • From Google
Bad
Frustrating phone call with unhelpful representative
I'm deeply frustrated with the service I encountered while trying to schedule an appointment via telephone today at 2:04 pm on June 10th. After enduring an almost 20-minute wait in the call queue, I was connected with a representative who, although polite, appeared visibly rushed. This created an interaction that felt both hurried and lacking in professionalism. I was genuinely surprised and let down when the representative suggested I book my appointment online rather than helping me complete the scheduling during our call. Considering the substantial time I had already invested waiting, I fully anticipated resolving my appointment booking during that conversation. This experience has made me feel undervalued as a patient, particularly in light of the existing reviews about your medical practice. I firmly believe that personal communication, especially telephone interactions, should be managed with greater thoughtfulness and attentiveness. I hope you will carefully review this incident and implement corrective actions to prevent similar situations in the future. My expectation is that upcoming interactions will demonstrate the level of quality and compassionate care patients rightfully anticipate.
Despite my usual discomfort with medical injections, the nurse Neda made the experience much more pleasant. Central Surgery provided excellent care and service today.
Central Surgery
Smolder S.
This medical practice offers a great setup with an in-house Paydens pharmacy, making prescriptions super convenient. The parking area is spacious and easily accessible. What really stands out is the..
Central Surgery
Asha K.
For decades, I remained loyal to my longtime physician, but ultimately had to switch primary care providers due to feeling depersonalized and undervalued. Approximately half a year ago, I consulted..
Central Surgery
David F.
Throughout my 35-year relationship with Central Surgery, I seldom needed their medical assistance until reaching 70, when my health began to decline. Their overall service has consistently been..
Central Surgery
Dominic G.
Previously, this surgery was excellent. In-person doctor consultations were standard, and appointment wait times were acceptable. Currently, I'm frequently facing a three-week delay for telephone..
Central Surgery
Iva K.
How absurd is it to deny a consultation and redirect the patient to a pharmacy when they've already tried over-the-counter medication? The patient is left to endure another week of discomfort before..
Central Surgery
Lou C.
I'm truly appreciative of my choice to be a patient at Central Surgery. The entire team consistently demonstrates exceptional warmth and a genuine commitment to providing assistance whenever..
Central Surgery
Ciaran R.
The staff here provide a welcoming and remarkably streamlined experience. The front desk personnel consistently demonstrate courtesy and support, maintaining their composure even during high-stress..
Central Surgery
Milse J.
I recently had my inaugural cervical screening with Dr. Neda, and I cannot recommend her highly enough. She was absolutely fantastic - incredibly soothing, focused yet compassionate, which is..
Central Surgery
Chaeah J.
I want to express my heartfelt gratitude to the incredible receptionists, staff members, and doctors who are truly exceptional in every way. You are all simply outstanding and have made my..
Central Surgery
Mike N.
Welcoming employees, clear signage throughout. Simple to find your way around or seek guidance if needed.
Central Surgery
David C.
Getting a doctor's appointment can be challenging, with limited availability in the coming weeks, though they do provide some telehealth consultations. Regrettably, they failed to initiate the..
Central Surgery
Nick E.
Dropped off my brother-in-law at Kingston hospital while he was suffering from severe swelling, and they gave him just a brief ten-minute consultation. The female physician was incredibly..
Central Surgery
kim m.
We're truly delighted with this medical practice. Each staff member is familiar to us on a personal level. They consistently provide top-tier, exceptional care to every single patient. We'd..
Central Surgery
Eleanor F.
Central Surgery is an absolute gem of a medical practice. Every single staff member, from the front desk to the nursing team and physicians, consistently demonstrates warmth, professionalism, and..
Central Surgery
S K.
Central Surgery continues to deliver exceptional service that never disappoints. Their team remains consistently professional, approachable, and quick to respond. Whenever I submit an online..
Central Surgery
Susan M.
I'm truly impressed with the medical professionals at this practice. It's clear that every team member gives their utmost effort, and I recognize that the administrative staff face just as much..
Central Surgery
Ricky R.
I'm thoroughly impressed with Central Surgery, particularly after my recent interaction with the incredibly supportive Dr Byramji. I scheduled a routine appointment for 09:20 and was pleasantly..
Central Surgery
marek p.
Excellent procedure. Incredibly swift and competent.
Central Surgery
carl o.
It's deeply concerning how a medical practice claiming to be 'compassionate and competent' can disregard fundamental healthcare protocols, unless financial gain is the primary motivation. Perhaps..
Central Surgery
attilio p.