MK

Maciej K. 4 years ago • From Google

Rating

Bad

Frustrating phone call with unhelpful staff

I recently experienced a phone consultation that was utterly frustrating. The representative failed to identify herself and immediately gave the impression that I was an inconvenience. Her speech was completely incomprehensible, and despite my repeated requests for her to speak more clearly, she remained unhelpful. When attempting to discuss my medical concern, she vaguely mentioned a blood test and X-ray (the only intelligible part of her communication). She even struggled to correctly state the name of her practice, pronouncing and spelling words incorrectly. Something as simple as providing a postcode became a challenging task, and the one she initially gave was nonexistent. I ultimately had to determine the practice's identity through my own detective work. 🤮

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