TN

Tim N. 4 years ago • From Google

Rating

Bad

Frustrating phone calls with stubborn medical staff

Attempting to refill prescriptions for myself and my spouse is an incredibly frustrating experience. The phone lines are unreliable, and calls frequently drop or get disconnected. The staff seem more interested in lounging around than providing customer service. Getting an appointment with a physician is like navigating a bureaucratic maze. First, you must survive the gatekeeper receptionist, who acts like a guard dog. Even then, securing a direct conversation with the doctor is nearly impossible, as they're either playing golf or relaxing at home watching television. Instead of being a professional medical service, it feels more like an exercise in futility.

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