Crookes Practice

I have been a patient at this practice for many years and have never experienced such difficulty in reaching someone to speak with. I spent a considerable amount of time on hold before the call was..

Excellent facility. The clinical team demonstrated outstanding professionalism and commitment to patient care.

The team members are consistently welcoming, and the clinic setting is comfortable and agreeable.

I found it frustrating to be questioned about the reason for my call when contacting the practice, and the manner in which I was informed about the waiting time for a callback felt dismissive and..

When you ring in the morning at 8:15 and are told the appointments are full, and then you're informed to try calling back the next day, it feels like you're being given the runaround.

Awful experience! I was given an appointment time that seemed quite late in the evening for my young child. The healthcare provider requested I arrive earlier than the scheduled time, yet I ended up..

Outstanding medical facility, I wouldn't consider switching to another provider.

I should clarify that I am not currently registered with this practice, though I was under the care of a clinician here in the past and found them to be of excellent standard. This clinician was..

In the past, I held a negative view of this practice, but I must acknowledge that the clinician I saw is a real asset to the organisation, the service and the NHS—demonstrating kindness, compassion,..

The team demonstrated a welcoming approach and managed appointments in a timely manner.

Extremely disappointing experience, I would advise caution before attending. I felt compelled to seek care elsewhere as I did not feel my needs were being adequately addressed.

An excellent practice that is constrained by limited resources from above. The team is making a genuine effort given the circumstances they face. Every member of staff I have encountered here,..

An excellent medical practice overall. While it can become quite hectic at times, the quality of service remains consistently high, with both front desk personnel and clinical staff demonstrating..

The team here is wonderfully friendly! Following remote consultations, they thoughtfully send text messages summarizing all the key information, which is brilliant. I genuinely feel heard and valued..

The doctor at this practice is genuinely one of the best healthcare professionals I've encountered. They demonstrate a high level of professionalism and work efficiently. As with most general..

I submitted a form requesting a fitness attestation for a license renewal and have been waiting for approximately five weeks without receiving a response. When I contacted reception to follow up, I..

The reception staff came across as rather unhelpful, either informing patients of lengthy waiting periods for appointments or instructing them to ring at a specific early morning time on the desired..

I'm uncertain whether other general practices face similar challenges, but I've found it extremely challenging to secure an appointment at this practice. There have been instances where scheduled..

I have consistently had positive experiences with everyone at this practice, from the front desk team through to the clinical staff. The team demonstrates helpfulness and friendliness, with flexible..

This practice has been disappointing. Attempting to book an appointment by calling in the morning only results in being advised to ring back the following day as slots are unavailable, with this..