GG

Graham G. one year ago • From Google

Rating

Bad

Frustrating Phone Maze at Manor House

I dialed Manor House's contact number from their website to clarify parking details, as I had received contradictory information about a new requirement to use a mobile phone for 'registration' to prevent vehicle clamping. Immediately, I was confronted with an automated menu presenting four irrelevant options. Hoping to be connected with a reception staff member, I remained on the line, but after approximately 20 seconds, another automated voice cheerfully announced "Your call cannot be transferred. Thank you", and abruptly disconnected. Considering that a significant portion of Humber Primary Care's patient population is elderly, one would expect the organization to implement a more considerate and accessible communication approach for its patients.

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