The Ferryhill Medical Practice

It's a wonderful facility to visit for medical care.

There is one particularly excellent healthcare professional at this practice.

This has been the most disappointing medical experience I have encountered. Every time I call to book an appointment, I am redirected to a different location outside my area because they claim to be..

I recently visited the local GP practice to register as a new patient. At reception, I was informed that I could not complete my registration because I did not have a printed letter confirming my..

I attended the surgery seeking to register as a new patient following a recent relocation to the area. I explained that I required urgent medical attention for blood tests related to a health..

Parking is accessible, however the flu vaccination procedure could benefit from improvement in terms of arm positioning and technique.

The doctors at this practice were quite rude. One clinician ended a phone call with my father while he was attempting to resolve a situation after I had become upset. I was informed that an..

Outstanding experience overall. This is a modest-sized practice managing a substantial patient population. Some may find it frustrating that telephone lines are occasionally busy, but this simply..

Excellent experience with the practice

Getting through to the practice can be challenging, and once you do, you need to explain your situation to reception staff who are described as trained. However, appointments often result in seeing..

I have consistently received excellent care and support.

Extremely disappointing, to put it mildly!

Extremely difficult to reach the practice by telephone. The phone service is very poor. One questions the value of having a practice when communication is this challenging.

Outstanding care and service. Every member of the team demonstrated helpfulness, courtesy and sensitivity. A model example of how healthcare practices ought to be run.

I am concerned about the impact on my health from what I experienced as exceptionally discourteous reception staff. I felt that not being listened to and messages not being conveyed accurately..

I've been attempting to contact my GP since earlier in the week, and by now it's still unresolved. Each time I call, I receive an automated message with information that isn't relevant to my needs,..

The call was answered promptly and I spoke with a member of staff who handled my query professionally and courteously. The practice was very accommodating to my circumstances and it was a really..

I have been experiencing discomfort for an extended period. The practice has primarily offered pharmaceutical solutions without exploring other options. They have now indicated that further pain..

The surgery maintains a welcoming and hygienic environment with a substantial team of healthcare professionals. The majority of clinical staff demonstrate competence in their roles, though there..

I have resided in numerous different locations across England and this practice stands out as the finest I have experienced. The reception team is notably helpful and welcoming, and there is an..