Ponteland Medical Group

The clinical team are wonderful but the administrative and support staff assistance is absolutely appalling! I am very sorry to write in these terms but really this is outrageous and has been..

I am not a patient myself, but my elderly mother is registered with this practice. Based on how they responded when she experienced health difficulties, I have serious concerns about the level of..

I've consistently had positive experiences at this practice, and the team members are always welcoming and approachable. However, getting through to someone can be quite challenging, as I found..

Extremely satisfied with the care received at this practice. Everything went smoothly without any issues.

Excellent service and advice received from the medical team.

I was running behind schedule for my appointment, which had taken several weeks to arrange. I made multiple calls during my journey to notify the practice of my delay. When I arrived, there was a..

Outstanding - received professional and attentive care throughout the entire visit.

The practice could be adequate if you manage to secure an appointment, though those relocating to the locality may wish to consider alternative options. Advance booking of appointments is not..

We have consistently had a wonderful experience with this practice and have nothing but positive things to say about the care we have received.

Excellent care was provided for my family member. The service far exceeded what I anticipated. The practice demonstrates genuine concern for the wellbeing of those they treat.

My elderly mother has been receiving very kind and caring support from a member of the reception team over the past few years. Today's online consultation was submitted in the late afternoon and..

The nursing staff conduct at this medical practice was extremely disappointing. I have not experienced this standard of professional behaviour from healthcare staff before.

Difficulty reaching the practice by telephone and the promoted application does not function as expected.

Having been a patient at this practice for over 20 years, I have generally avoided leaving negative feedback until a recent experience affected my family member. She submitted an online request..

This has been the most disappointing experience I have ever had with the medical practice. A confirmed appointment was changed without any phone call or prior confirmation to ensure the new time..

I have never experienced such discourteous treatment from healthcare staff. The team displayed a lack of concern for patient welfare and communicated in a condescending manner. The overall service..

Excellent experience! I called for an appointment yesterday morning and received a prompt callback. The clinician assessed my needs and arranged a referral to hospital, determining that an in-person..

VERY POOR - Addressing immediate concerns rather than investigating underlying issues, possibly due to cost considerations around diagnostic imaging and specialist referrals. Appears to prioritise..

I was surprised to discover unfavourable feedback about this practice! I have consistently found the entire team to be friendly, accommodating and supportive. The sole area for improvement appears..

Absolutely great. In recent times we have had what appeared to be urgent needs. After phoning in and waiting on the line, we were able to see someone the same day. Today I called with a concerning..