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Shernette S. one year ago • From Google

Rating

Bad

Frustrating phone service destroys patient medication access

Absolutely ridiculous telephone support and prescription handling! How is it possible to place a medication order and still not receive it?! This defies all logic. I've phoned multiple times and can't even get connected, waiting endlessly for over an hour! Who gets stuck in a queue position for more than 20 minutes - is this a real situation? Especially when the medication could be critical to my health. Now I'm forced to physically go in and insist on getting my prescription immediately. I've been without my essential medication for two days, which I'm supposed to take consistently. Clearly, this medical practice needs a complete overhaul and serious management review.

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