EB

Emma B. 4 years ago • From Google

Rating

Average

Frustrating phone support with long wait times

The service is solid overall, but a particular staff member significantly undermines the experience. She seems overwhelmed by her responsibilities and, candidly, appears past her prime professionally. I'm consistently frustrated by her abrupt call terminations after lengthy wait times, and her communication skills seem notably inadequate. When I inquired about phone responsiveness, her excuse of being "on her own" raises serious questions about workplace management. Why would an organization keep someone who clearly struggles to perform effectively? These issues have definitely cost the service two stars in my rating.

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