Kilmeny Group Medical Practice
DC
David C. 4 years ago • From Google
Bad
When calling in the mornings, an automated system instructs you to ring back at a later time, yet when you do call back the same morning, you are informed that only urgent cases are being handled. On another occasion, I called with what I considered an urgent matter in the afternoon but was told to end the call unless an ambulance was required. That service would surely be better directed to the emergency number. I subsequently attended the hospital myself the following day. This confusing appointments process clearly has significant scope for improvement. The clinical team members are considerate and supportive whenever they can be reached.
Rhythm u.