CS

Clare S. one year ago • From Google

Rating

Bad

Frustrating phone system blocks patient communication

Absolutely impossible to connect via telephone nowadays. I'm attempting to reschedule my son's in-person consultation, which we've been waiting four months to secure. Their messaging system is ineffective, time-consuming, and leaves me uncertain whether my communication will be received promptly. There's simply no viable phone contact method. I'm particularly concerned for older individuals who lack the digital skills to navigate these complex online channels. The overwhelming impression is that they're deliberately avoiding direct patient interaction.

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