SS

Scott S. one year ago • From Google

Rating

Excellent

Frustrating phone system but helpful staff

Edit: A phone service disruption occurred, and I was personally reached out to with an explanation, which prompts me to adjust my rating since the staff demonstrated commendable communication, though I still believe their system requires modernization 😔, appreciative of their response 🙏 How dramatically things have transformed, I previously held Woodlands Surgery in high regard, but now they've become overwhelmed to the point where obtaining assistance feels impossible. This morning, I initiated a call at 8am, and after finally connecting at 0801 and being told I was first in the queue, they abruptly terminated the call. Upon redialing, I was suddenly positioned 18th in line, only to be disconnected again, and when I attempted once more, I found myself 30th in the queue!!! It's ironic how we're compelled to navigate this antiquated, randomized system just to secure basic support!!!

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