MH

Mrs H Ward9 months ago

Rating

Poor

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Average
  • Care

    Average
  • Respect

    Poor
  • Seen On Time

    Poor

Frustrating phone system mars excellent GP care

Reaching this medical practice is an absolute ordeal! I've been disconnected seven times this morning alone, each time greeted by some convoluted "unity phone system" message. It instructs you to use the hash key for accessing messages after enduring agonizing waits of 7 to 15 minutes. Then, you're left in limbo, seemingly in a queue with no indication of how long you'll be stuck there. I've thrown in the towel after a grueling 1 hour and 10 minutes during this particular attempt, following those seven infuriating disconnections. I must admit, once you finally get through, especially if you manage to speak with a GP, the service is commendable. However, the prospect of battling through the receptionist gauntlet fills me with utter dread.

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