CW

Charlotte W. 4 years ago • From Google

Rating

Average

Frustrating phone system needs urgent update now

The medical staff are exceptional, but there's a frustrating issue with their phone system. Despite attempting to contact the practice after 2 pm, the automated message continues to indicate that the surgery is closed between 1 and 2 pm, even though it's already 2:20 pm. If their operating hours have been modified, they urgently need to update their voicemail message to prevent patients from experiencing unnecessary confusion and irritation when trying to reach them during what should be standard business hours.

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