RV

Ray V. 2 years ago • From Google

Rating

Bad

Frustrating phone system prevents timely medical care

I was incredibly frustrated when my general practitioner sent me a message at 5:53 PM on December 29th to follow up with a clinician regarding my MRI, only to find that the surgery's phone line was perpetually ringing with no answer. With the office closing at 6:30 PM, I was left bewildered by the impossibility of scheduling an appointment. It seems entirely unreasonable that during an entire 8-hour workday, the reception staff couldn't manage to pick up the phone, and my GP expected me to somehow arrange a consultation with less than half an hour remaining before they shut down for the day.

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