LJ

Lisa J. 6 years ago • From Google

Rating

Poor

Frustrating phone system ruins medical practice experience

Ever since the practices combined, securing an appointment has become incredibly challenging. On Monday, I encountered a perpetually busy phone line and dialed over 60 times before finally getting through. After enduring a 10-minute hold, I eventually spoke with a receptionist. Miraculously, I managed to book an appointment for my 4-year-old - and "relieved" doesn't even begin to describe my feelings! The practice desperately needs to either increase their administrative staff or modernize their telephone infrastructure. Their online booking system is completely non-functional for me. The silver lining is that the doctors themselves are exceptional - compassionate and highly professional - but only if you can successfully navigate their frustrating communication system!

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